Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you (“you”, “Customer”) and [Your full legal name — operator of Onvoy], operating as Onvoy (“Onvoy”, “we”, “us”, “our”), based at [Street and number], [Postal code, City], Croatia (Hrvatska). They govern your access to and use of the Onvoy websites, applications, and services (together, the “Service”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, you must not use the Service. If you use the Service on behalf of a business or other organisation, you confirm you are authorised to bind that organisation, and “you” refers to that organisation.

The following documents are incorporated into these Terms by reference: our Privacy Policy, Cookie Policy, Acceptable Use Policy, Refund & Cancellation Policy, and, where we process personal data on your behalf, our Data Processing Agreement.

Onvoy is a software-as-a-service platform that helps businesses and professionals onboard their own clients — for example by creating branded client portals, collecting documents, files, structured information and signatures, and requesting or collecting payments.

We may update, improve, or modify the Service from time to time. We may add or remove features, and we will give reasonable notice of any material change that significantly reduces core functionality of a paid plan.

You must be at least 16 years old (or the age of digital consent in your country, if higher) and have the legal capacity to enter into a contract to use the Service. The Service is not directed at children.

You are responsible for the information you provide when registering, for keeping your login credentials confidential, and for all activity that occurs under your account. Notify us promptly at [support@onvoy.app] if you suspect unauthorised use. We support authentication methods such as email codes, passkeys, and third-party sign-in (e.g. Google, GitHub); your use of those methods is also subject to the relevant provider’s terms.

The Service is offered on a free plan and on paid subscription plans. The features and limits of each plan are described on our pricing page. We may offer free trials of paid plans; unless stated otherwise, a paid subscription begins (and billing starts) when the trial ends, unless you cancel before then.

• Payment processor. Paid subscriptions are billed through our payment processor, Stripe. By subscribing you authorise us (via Stripe) to charge your chosen payment method for the applicable fees. We do not store your full card details.
• Recurring billing. Subscriptions renew automatically at the end of each billing period (monthly or yearly, as selected) at the then-current rate, until cancelled.
• Taxes. Prices are stated exclusive of any applicable taxes unless indicated otherwise. You are responsible for any taxes that apply to your purchase, except taxes on our income. VAT will be applied where legally required.
• Price changes. We may change prices. For existing paid subscriptions, we will give you reasonable advance notice before a price change takes effect, and the change applies from your next renewal. If you do not accept the change, you may cancel before it takes effect.

Cancellations, refunds, and the consumer right of withdrawal are described in our Refund & Cancellation Policy.

“Customer Content” means everything you and your end-clients submit to or create through the Service — including templates, uploaded files and documents, form responses, signatures, logos, and other materials. As between you and us, you retain all rights in your Customer Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process Customer Content solely as necessary to provide, secure, and improve the Service, and as instructed by you through the Service. This licence ends when the relevant Customer Content is deleted, except for residual backups kept for a limited period and any retention required by law.

You are responsible for your Customer Content and for ensuring you have all rights and permissions needed to submit it and to allow us to process it. You must not submit content that infringes others’ rights or violates our Acceptable Use Policy.

When you use the Service to collect and process personal data about your own end-clients, you act as the data controller for that personal data and we act as your processor. You are responsible for having a valid legal basis and your own privacy notice for that processing, and for the lawfulness of the instructions you give us. Our processing of such data on your behalf is governed by our Data Processing Agreement, which forms part of these Terms.

For personal data we process as a controller (for example, your account and billing information), see our Privacy Policy.

Your use of the Service must comply with our Acceptable Use Policy and all applicable laws. We may investigate suspected violations and may remove content or suspend access where reasonably necessary, as described in those policies and in Section 11.

The Service, including its software, design, branding, and documentation (but excluding Customer Content), is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, solely for your internal business or personal purposes and in accordance with these Terms.

You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except to the extent this restriction is prohibited by applicable law. Any feedback you give us may be used freely without obligation to you.

The Service integrates with third-party services (such as Stripe for payments, and the providers listed in our Subprocessors page). Your use of those services may be subject to their own terms, and we are not responsible for third-party services we do not control.

We work to keep the Service available and reliable, but unless we have agreed a separate service-level agreement in writing, the Service is provided on an “as available” basis. We may carry out maintenance, and availability may be affected by factors outside our reasonable control. We provide support on a commercially reasonable basis at [support@onvoy.app].

You may stop using the Service and cancel your subscription at any time as described in our Refund & Cancellation Policy.

We may suspend or terminate your access if you materially breach these Terms (including non-payment or breach of the Acceptable Use Policy), if required by law, or if necessary to protect the Service, other users, or third parties. Where practicable and lawful, we will give notice and an opportunity to remedy the breach. On termination, your right to use the Service ends and we may delete Customer Content after a reasonable period, subject to the export and retention provisions below.

For a reasonable period after termination, we will, on request, make your Customer Content available for export, after which we may delete it in the ordinary course, except where retention is required by law or permitted under the Data Processing Agreement.

We provide the Service with reasonable skill and care. Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or any other liability that cannot be excluded under applicable law.

Subject to the paragraph above, and to the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings; and
• our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the total fees you paid us for the Service in the twelve (12) months before the event giving rise to the liability, or (b) EUR 100.

If you are a consumer, these limitations apply only to the extent permitted by the mandatory law that protects you, and we remain liable for foreseeable loss caused by our breach of these Terms or failure to use reasonable care and skill.

If you use the Service for business or professional purposes, you will defend and indemnify us against third-party claims, damages, and reasonable costs arising from your Customer Content or your use of the Service in breach of these Terms or applicable law. This Section does not apply to you if you use the Service as a consumer.

We may update these Terms from time to time. If a change is material, we will give reasonable notice (for example by email or in-product notice) before it takes effect. Your continued use of the Service after a change becomes effective constitutes acceptance. If you do not agree to a change, you may stop using the Service and cancel. Where the law requires your express consent to a change, we will ask for it.

These Terms and any dispute arising from them are governed by the laws of the Republic of Croatia, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

For business customers, the courts of Croatia with jurisdiction over the operator’s seat shall have exclusive jurisdiction.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence. The European Commission’s online dispute resolution platform is available at https://ec.europa.eu/consumers/odr.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, provided your rights are not materially reduced. These Terms, together with the documents incorporated by reference, are the entire agreement between us regarding the Service.

Questions about these Terms can be sent to [legal@onvoy.app].